Sometimes buying a new car turns out to be more of a nightmare than a dream.
When a car breaks down shortly after purchase, or has serious ongoing issues it can cause a lot of headaches and heartache for a new owner. Apart from the inconvenience of not being able to get around there are also costs associated with taxis, legal advice, time away from work and the hours spent wasted simply trying to get a resolution.
If you’ve ever bought one of these ‘lemons’, you’ll understand the pain of that scenario all too well.
Right now, the Australian Consumer Law is being reviewed and we have the opportunity to improve the rules, so that consumers are better protected and so disputes can be resolved quickly. Specifically, the review will seek to clarifying when a consumer has a right to choose a refund or replacement where there is a failure in a short period of time, and where there are multiple failures.
The AAA is being consulted in this review process and is seeking input from motorists who have purchased a new ‘faulty’ vehicle and have incurred costs while seeking a resolution.
The AAA’s submission on the Australian Consumer Law Review is now available.