Consumer rights protected through new agreement
The peak national body representing motoring consumers, the Australian Automobile Association (AAA), says the signing of a high level agreement on the sharing of vehicle service and repair information is a positive step forward for consumer rights.
“This agreement is the first step in ensuring that motorists have the right to choose where they have their vehicle serviced or repaired and have the confidence that it can be done properly,” AAA Chief Executive Andrew McKellar said.
The Heads of Agreement sets out the overarching principles of the consumers’ right to choose who services and repairs their vehicle and was signed by the vehicle brands, repairers, new and second-hand dealers as well as the automotive aftermarket industry.
“This sends an encouraging indication that the vehicle brands will guarantee to share important information with consumers and independent repairers,” Mr McKellar said.
“We urge the vehicle brands, represented by the FCAI, to act quickly to bring their previous unilateral code of practice into line with the principles of this new agreement,” he said.
“The Minister for Small Business, Hon. Bruce Billson has been a strong advocate for the consumer in this process and we appreciate his efforts,” Mr McKellar said.
Signatories to the Heads of Agreement are: Australian Automobile Association (AAA); Australian Automotive Aftermarket Association (AAAA); Australian Automotive Dealer Association (AADA); Australian Motor Industry Federation (AMIF); and the Federal Chamber of Automotive Industries (FCAI).