Car brands show contempt for consumers with new code of practice


The peak national body representing motoring consumers, the Australian Automobile Association (AAA), has expressed its deep concern that car brands and their franchised dealers have walked away from a consultation process and launched a code of practice which will be detrimental to consumers.

“This demonstrates a level of arrogance and contempt for the interests of consumers,” AAA Chief Executive Andrew McKellar said.

The Federal Chamber of Automotive Industries (FCAI) and the Australian Automotive Dealer Association (AADA) have released their own code of practice on access to service and repair information which will reduce the ability for consumers to have genuine choice in the marketplace.

“The decision to proceed with the release of a Code while efforts were still underway to resolve a broader agreement with consumers and other stakeholders represents a serious breach of faith,” Mr McKellar said.

“The car brands have sought to protect their own interests and the interests of their franchised dealers by limiting access to a range of service and repair information,” he said.

“The Code itself is completely inadequate but more importantly, the car brands should return to the consultation table and re-commit to an agreement between all parties in the service and repair sector,” he said.

“Consumers deserve the right to have genuine choice about where to have their vehicle serviced or repaired and we have urged the Minister for Small Business to intervene to protect the rights of the motoring public,” Mr McKellar said.

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